Refund Policy

At General Rugs, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be instances where you need to return or exchange an item. Please read our refund policy carefully to understand your rights and responsibilities.

 

1. Eligibility for Refunds or Exchanges:

  • We reserve the right to refuse a refund or exchange if the item has been deformed, damaged, washed, or if the original packaging is incomplete.
  • Items must meet our return criteria to be eligible for exchange or refund. If the returned item does not meet these criteria, we cannot guarantee an exchange or refund.

2. Incorrect Address:

  • If a package returns to us due to an incorrect address provided by the customer, the customer is responsible for paying the shipping costs for reshipping the item a second time. Please double-check your shipping address at checkout to avoid any issues.

3. Return Procedure:

  • You may use any shipping service of your choice to return the goods. However, to ensure that we receive the returned items, please request a tracking number from the sender and confirm it with us via email.
  • Please ensure that your returned items are safely repackaged to prevent damage during transit.

4. Exchange Process:

  • Once we receive your exchanged item and confirm its condition, we will process your exchange request.
  • A new item will be sent to you promptly after confirming your return or exchange.

5. Lost Returned Items:

  • We are not responsible for any items lost during the return shipping process. We recommend using a shipping service that provides tracking and insurance for your returned items.

6. Non-Refundable Shipping Fee:

  • Please note that the initial shipping fee is non-refundable and will not be included in the refund amount.

Contact Us:

If you have any further questions or concerns about our refund policy, please feel free to contact our customer service team at support@generalrugs.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.